Telephone: 0161 302 0775 
Mobile: 07757 667 791 

Complex Care 

Independence & Continuity 

Having the right care and support is important to enable you to live in your home. Independence and continuity are at the forefront of clients looking at long-term community-based care. The benefits of having your self-designed plan based on your choices and lifestyle achieve the best results. 

This a list of some of the conditions we are involved in looking after: 

Catheter care, bowel, and stoma care 
Gastronomy care ie Peg feed 
Tracheotomy care 
Acquired brain injury 
Spinal cord injury 
Neurological conditions including Multiple Sclerosis, Motor Neurone Disease, Parkinson’s, Stroke. 
Assisted ventilation and cough assist 
Oxygen therapy 
NIV(non-invasive ventilation) 

How we do it 

We appreciate that this could be the first time you are looking at having care and support in your home. We will always put you in the lead of your care, your choices and remain are sensitive to new changes you may be going through. We will do a comprehensive assessment of your care and support needs and partner with you to design a plan of care for you. 
Partner with you, your family, and friends and all those involved in your care, GP, Consultants, Specialist Nurses, and other professionals involved in your care. 
Maintain your dignity, privacy, and independence 
Follow all plans of care that you have in place from other professionals involved in your care with your consent and cooperation. 
Maintain a professional manner in your home and when out in the community with you 
Being flexible when delivering your care to suit your choices and needs. 

Why choose us 

We have many years’ experience in complex care and appreciate the anxieties clients have in finding the right care and support. We employ staff who have experience, the right training and are kind and compassionate. We work closely with other professionals who are involved in your care, always maintaining your privacy and dignity. We have an open culture that welcomes complaints and always do our best to resolve them in the least amount of time. 

Questions you might have about Complex Care answered from a gov leaflet: 

NHS Continuing Healthcare means a package of ongoing care that is arranged and funded solely by the National Health Service (NHS) specifically for the relatively small number of individuals (with high levels of need) who are found to have a ‘primary health need’ (see more in Primary Health Need section below). Such care is provided to an individual aged 18 or over to meet health and associated social care needs that have arisen as a result of disability, accident or illness. NHS Continuing Healthcare is free, unlike support provided by local authorities, which may involve the individual making a financial contribution depending on income and savings. It is the responsibility of the Clinical Commissioning Group (CCG) to decide the appropriate package of support for someone who is eligible for NHS Continuing Healthcare. 
There is a screening process with a Checklist followed by a full assessment of eligibility which help determine whether or not someone is eligible for NHS Continuing Healthcare. 
No. The NHS care package provided should meet your health and associated social care needs as identified in your care plan. The care plan should set out the services to be funded and/or provided by the NHS. In some circumstances you might wish to purchase additional private care services, but this decision must be voluntary. Any additional services that you choose to purchase should not be meeting the assessed needs for which CCG is responsible. 
People over 18 years of age who have been assessed as having a ’primary health need’ are entitled to NHS Continuing Healthcare. Eligibility for NHS Continuing Healthcare is not dependent on a particular disease, diagnosis or condition, nor on who provides the care or where that care is provided. 
You can receive NHS Continuing Healthcare in any setting (apart from acute hospitals) –including in your own home or in a care home. If you are found to be eligible for NHS Continuing Healthcare in your own home, the NHS will pay for your package of care and support to meet your assessed health and associated social care needs. 
Not necessarily. Once eligible for NHS Continuing Healthcare, your care will be funded by the NHS. You should normally have a review of your care package after three months, and then every twelve months. The focus of these reviews should be on whether your care plan or arrangements remain appropriate to meet your needs. If your needs have changed to such an extent that they might impact on your eligibility for NHS Continuing Healthcare, then the CCG may arrange a full reassessment of eligibility. This may mean your funding arrangements change, as eligibility for NHS Continuing Healthcare is based on needs rather than on the condition and/or diagnosis. 
Please get in touch today to find out how we can help, for more information call us on 0161 302 0775 or email 
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